Caldera supports customers in all aspects of letdown system operation. Customer support engineers are ready to help—from installations and start-ups to repairs, shutdowns, and troubleshooting. Caldera representatives can regularly be on-site to provide expert support and dependable service. 

What differentiates Caldera’s customer support? 

• Emergency service – We know unplanned shutdowns are costly which is why we prioritize responsiveness in emergencies. Caldera Engineering professionals are prepared to travel to your site on short notice to provide critical support. 

• No-charge site visits – Whether it is an inspection during a planned shutdown or an emergency visit, Caldera’s engineers travel to you. There are no charges for site visits, troubleshooting, or engineering assistance.

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Direct Access to Engineering Teams 

Experts in flow dynamics, corrosion-resistant materials, and other areas vital to process optimization work directly with customers to prevent or solve problems on the spot. This approach makes a measurable difference for our customers. 

Whether on-site or remote, Caldera’s support is centered on one thing: helping the customer succeed. We partner with the customer’s team to help operations run smoothly and efficiently. 

Customer support team assistance can include: 

Adjusting operating parameters: 

When plants want to change flow rates or other operating parameters the Caldera team calculates and models the effects of these changes. The team then provides customers with operating recommendations such as recommending certain flow rates or recommending the installation of new equipment as needed. 

Answering questions about products: 

Caldera’s customer support team is prepared to address questions relating to lead times, materials, engineering drawings, and more. Support team members are committed to responding to customer communications same-day.