Combining Experience and Knowledge For Greater Success

Customers have knowledge of their challenges but sometimes lack the engineering resources and capabilities to solve them on their own. Combining customer understanding and experience with Caldera’s technical problem-solving expertise generates advanced solutions.

Collaboration Leads to Better Products

Caldera helps resolve problems by working closely with customers. We visit
customer sites regularly to gain a better understanding of site challenges. Some of the best ideas and innovations come from interactions at customer sites. Customer ideas and experience often lead to the solution. This collaborative approach also enables Caldera to receive better feedback, leading to improved products.

Caldera’s approach to problem solving is unique. Since support is free to our customers and prospects, no purchase order is necessary to receive help. For Caldera, it’s about working with customers to find and fix the problem. Caldera achieves this by providing the following at no additional charge:

• On-site consulting by experienced engineers (rather than sales visits)
• On-site start-up, troubleshooting, and repair support
• Flow modeling, finite element analysis, fluid dynamics, and other value-added engineering support